Something like, do you have the ability to show empathy to customers in collections, rather than them just being some stranger on the end of the phone line. *They are looking for people who can offer solutions, be a critical thinker and be an advocate for the customer, not just a rude person asking for payment. In fact if you are rude are inappropriate with a CM, it's an automatic term.
Questions were extremely basic; either work KPIs or talk about your work history.
Why should we hire you?
Q: They asked how my previous role will benefit me or provided experience to fit this specific role with collections/speaking with upset customers.
Same 3 or 4 standard interview questions. "Tell me a time when...
Did I have a problem working mandatory over time? How well do I work in a fast past environment?
Tell me a time when you went above and beyond for a customer?
How soon could you be ready to take over the job from a person who was promoted?
what does delinquent mean ?
Why do you want to work in Samsara?
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