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Desktop Support Technician Interviews
Desktop Support Technician Interview Questions
"When interviewing for a desktop help technician position, be prepared to showcase your technical knowledge of computers as well as your interpersonal communication skills. Employers are looking to hire those who can confidently fix problems and tranquilize irate customers at the same time. A college degree or certification may be necessary for various different positions."
650 desktop support technician interview questions shared by candidates
A client has a laptop that has a screen that won't turn on. What steps would you take to identify/fix the problem.
Q: What is your previous experience?
How are your customer service skills since the position includes help desk and support?
Do you have any experience with PowerShell? Describe previous experience troubleshooting with customers in a professional setting. Do you have any experience remotely logging in to a client's workstation? Have you ever used Microsoft Windows Server? Are you familiar with AD servers?
Tell me about a time that you had to deal with a very difficult or frustrated customer and how did you diffuse the situation?
Explain how you would troubleshoot a display not working.
Nothing much on skills or anything
Basic traditionally interview questions, not a single technical question despite the role.
What's the difference between an incremental backup and a sequential backup?
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