The interview process went smoothly. They asked the main questions about my experience, strengths, and situational scenarios.
They gave some general information about the job but I do feel like they could have provided more details about the job itself and
Interview questions [1]
Question 1
How did you handle a difficult situation with a customer ?
I applied online. The process took 2 days. I interviewed at dormakaba (Hitchin, England) in Jan 2020
Interview
Went to the office in Hitchin. The interview was conducted by the main manager and someone who i later figured was purely there for minutes. They showed me a brochure of one of their products and asked if i felt i could offer support.
Interview questions [1]
Question 1
they asked me whether i could support their products
Customer Service Representative CSR applicants have rated the interview process at dormakaba with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 56.5% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at dormakaba as a Customer Service Representative CSR according to 1 Glassdoor interviews include:
One on one interview: 25%
Background check: 25%
Skills test: 25%
Phone interview: 25%
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