I applied online. I interviewed at eBay (Draper, UT) in Apr 2017
Interview
First a digital interview is completed and then you are invited on site. They give you a tour of the building outlining the perks, then they have you listen to calls for about 15minutes. After That you do about 45 min worth of assessments including math, computer literacy, spelling/grammar, typing and personality. You then listen to a call and write noted regarding the pros and con's of it to discuss in your interview. After that you have an one on one interview where they ask you situation and behavioral based questions. They expect you to have specific examples based on the STAR method (Situation, task, action, resolution.)
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Interview questions [1]
Question 1
Questions that did not pertain to the job whatsoever
Customer Service Representative applicants have rated the interview process at eBay with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 54.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 22 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at eBay overall takes an average of 22 days.
Common stages of the interview process at eBay as a Customer Service Representative according to 64 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 16%
Skills test: 15%
Background check: 13%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 8%
Drug test: 5%
Group panel interview: 3%
Other: 2%
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