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      Customer Experience Specialist Interview

      Jun 7, 2023
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at eBay (Las Vegas, NV) in May 2023

      Interview

      After applying, I received a notification from the recruiter asking to complete an assessment which included some basic math questions and a typing test. Then the following day, I received an invite to do a Q&A pre-recorded interview which consisted about 10 questions. Once I submitted my pre-recorded interview answers, I was then scheduled a 45 min phone interview with the recruiter where they asked me a few questions and told me more about the company, the job, the pay and benefits. After my phone interview with the recruiter, the recruiter scheduled my final interview with hiring manager and gave me additional instructions in an email to complete my background check, post photos of my office space and complete an internet speed test. I waited about 3-4 days after my final interview to hear that they wanted to move me forward in the hiring process and officially offered me the job a week later. - Pre-recorded Q&A interview consisted of STAR questions - Phone interview was also consisted of some STAR questions - Final interview was all STAR questions and a role play scenario at the very end The entire process felt a bit long however, the recruiter was very thorough and quick when it comes to communication and updates. It took me about 5 weeks from the time I applied to the time I got my offer.

      Interview questions [5]

      Question 1

      What is your understanding of this position?
      Answer question

      Question 2

      Give us an example of a time when you had to deal with a difficult customer and how did you handle it?
      Answer question

      Question 3

      Tell us about a time where you had a disagreement with a co-worker and how did you handle it?
      Answer question

      Question 4

      Describe a time where you went above and beyond for someone.
      Answer question

      Question 5

      Tell us about a time you had to do something you weren’t comfortable with and what was the outcome?
      Answer question
      4

      Other Customer Experience Specialist Interview Reviews for eBay

      Customer Experience Specialist Interview

      Aug 13, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at eBay in Aug 2023

      Interview

      Application Assessment Prerecorded Interview Video Interview Offer Call You also need to submit to a background check and if remote you have to submit an internet speed check along with photos of your work space.

      Interview questions [1]

      Question 1

      Be specific and follow STAR method. Try to think of examples before hand so you have the story fresh in your memory. Practicing the night before can be very helpful.
      Answer question
      1

      Customer Experience Specialist Interview

      Aug 2, 2023
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at eBay

      Interview

      Absolutely not! An assessment, video interview and an almost an hour phone screen for a job paying below average with overnight hours. A joke and frankly waste of your time. Save yourself the headache in this economy.

      Interview questions [1]

      Question 1

      Tell us about a difficult customer experience
      Answer question

      eBay interviews FAQs

      • Customer Experience Specialist applicants have rated the interview process at eBay with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 54.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Experience Specialist roles take an average of 19 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at eBay overall takes an average of 22 days.
      • Common stages of the interview process at eBay as a Customer Experience Specialist according to 3 Glassdoor interviews include:

        Phone interview:  30%

        Skills test:  30%

        Background check:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(326) ;
        2. Customer Service Representative(239) ;
        3. Senior Software Engineer(157) ;
        4. Manager(101) ;
        5. Product Manager(88) ;
        6. Senior Manager(88) ;
        7. Senior Product Manager(86) ;
        8. Director(75) ;
        9. Intern(66) ;
        10. Business Analyst(63) ;
        11. Account Manager(59) ;
        12. MTS1 Software Engineer(58) ;
        13. Software Engineer II(55) ;
        14. Project Manager(52) ;
        15. Software Engineer III(42) .


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