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      Support Specialist Interview

      May 21, 2014
      Anonymous Interview Candidate
      Rochester, NY
      No offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at ePlus (Rochester, NY) in May 2014

      Interview

      Received a call from recruiter about position internal to their company. Sent resume, had a screening call with two managers, invited for a face-to-face with the support team. Team was easy going, and conversation was direct. I got a good read on the team dynamics, and hopefully they got a good read on me.

      Interview questions [1]

      Question 1

      "Why Support"? meaning... why switch from Engineering to support.
      1 Answer

      ePlus interviews FAQs

      • Support Specialist applicants have rated the interview process at ePlus with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Support Specialist roles take an average of 5 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ePlus overall takes an average of 29 days.
      • Common stages of the interview process at ePlus as a Support Specialist according to 1 Glassdoor interviews include:

        Group panel interview:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(16) ;
        2. Account Executive(13) ;
        3. Project Manager(10) ;
        4. Senior Account Executive(9) ;
        5. Account Manager(8) ;
        6. Engineer(8) ;
        7. Service Desk Analyst(8) ;
        8. Director(7) ;
        9. Inside Sales Representative(7) ;
        10. Project Coordinator(7) ;
        11. Manager(6) ;
        12. Solutions Architect(6) ;
        13. Senior Solutions Architect(5) ;
        14. Lead Technical Architect(4) ;
        15. Senior Project Manager(4) .


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    • Jobs at ePlus

      7 jobs in United States
      Support Billing Specialist (Req#1274)
      Herndon, VA
      ·
      $22 - $26 /hr
      (Employer provided)
      View job
      Marketing Specialist (Req #1225)
      Herndon, VA
      ·
      $22 - $26 /hr
      (Employer provided)
      View job
      Service Desk Analyst I (Shift: Wed - Sun 1:00 PM - 10:00 PM EST), Req#1345
      Virginia Beach, VA
      ·
      $17 - $24 /hr
      (Employer provided)
      View job
      Service Desk Analyst I - Req#1279 (Shift Tue - Sat 9am-6pm ET)
      Virginia Beach, VA
      ·
      $17 - $24 /hr
      (Employer provided)
      View job
      Service Desk Analyst I - Req #1346 (Shift Sat-Wed 7am -4pm EST)
      Virginia Beach, VA
      ·
      $17 - $24 /hr
      (Employer provided)
      View job
      View all Support Specialist Jobs