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Front Desk Agent Interviews

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Front Desk Agent Interview Questions

Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.

2,847 front desk agent interview questions shared by candidates

All the questions were pretty standard. Questions about how my past job experience would translate to customer service. Explain a situation in which a customer was unhappy and how I handled it. They mostly want to know three things: 1. Can I learn Opera (our property management system), 2. Am I friendly and well spoken, and 3. Do I make good decisions. I interviewed for a Starwood Hotel once, and it was much harder, more in depth. I think since each Crowne Plaza is independently owned the hiring process will vary from hotel to hotel.
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Front Desk Agent

Interviewed at Crowne Plaza Hotels & Resorts

3.4★
Jan 6, 2013

All the questions were pretty standard. Questions about how my past job experience would translate to customer service. Explain a situation in which a customer was unhappy and how I handled it. They mostly want to know three things: 1. Can I learn Opera (our property management system), 2. Am I friendly and well spoken, and 3. Do I make good decisions. I interviewed for a Starwood Hotel once, and it was much harder, more in depth. I think since each Crowne Plaza is independently owned the hiring process will vary from hotel to hotel.

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