pretty basic as far as interview goes, as long as you know what you are doing and what you are talking about
Front Desk Agent Interviews
Front Desk Agent Interview Questions
Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
2,847 front desk agent interview questions shared by candidates
There weren't really any difficult questions, they were mostly all common sense like, "how to handle irate customers, or What's the most difficult situation you were in and how did you handle it?" or about your prior experience with customer service.
what experience do you have
Experience in hospitality industry and size of the last hotel worked for
Past struggles
Why dont you want to pursue a job in a different field?
Why I choose intercontinental hotels
Why do you want this job?
What experience do you have with customer service?
What experience do you have that is similar to the position you're applying for?
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