Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. Employers are looking for candidates with expert people skills and conflict management abilities. Come ready to discuss any experience you have in the service industry and how you handle a variety of potential situations including solving issues brought up by irritated guests.
Where do you see yourself in five years? Why Omni? Why this position? Tell us about a time you made a difference on a team. Tell us a time you made someone's day better. Tell us about how you've dealt with conflict on a team. Tell us a specific example of dealing with criticism and what you learned from it. How will you contribute to Omni? How do you help someone who's angry?
What is your goal in the next 5 years?
What motivates you?
Why would you like to work at Gold's Gym?
They asked how I would handle an irrate customer
Why should we hire you?
They were genuinely interested in learning about my background. They want to see what types of personality you bring with you to work. There were also questions (more in the form of role playing) about how to handle a disgruntled guest, which is a very relevant question.
Do you enjoy working with animals?
How do you handle difficult people?
what does customer service mean to you
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