They asked few times to find a solution for different examples of extreme situations.
Guest Service Associate Interview Questions
6,347 guest service associate interview questions shared by candidates
In booking.com there’s a lot of adhoc duties-for example- organising a get together. Have you had any experience before and was it successful.
Basically behavioral questions
Tell me about a situation where you had to deal with a difficult customer and how you deal with it.
Why Booking.com and not other similar companies like Airbnb, etc?
How would you deal with a client who shows up thinking that his/her tour is for that day when it is really a day later and then realizes that he/she wouldn't have been able to make the tour the following day because of her/his scheduled departure to another city?
Describe a time where you received an excellent customer service. How was it?
What will you bring to booking.com?
Tell us about yourself. What would you bring to the company? What are your career expectations?
Tell me about a time you did not succeed a d what you did to fix it
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