Name a time where you had to deal with a hard customer and how you handled it.
Help Desk It Interview Questions
894 help desk it interview questions shared by candidates
1) Have you used Microsoft Office? 2) What kind of ticketing system have you used? 3) How many tickets on average per have you done?
What is your biggest weakness?
One question that stuck with me was : "What would your previous manager state as your weak points that you could improve?"
Computer is running slow what would you do
What is good customer service? How do you handle an angry customer? What is one of your weaknesses? What motivates you for the help desk assistant job? Are you a team-player? and traditional questions...
What is the first thing you would do if you were told your website was down?
Not applicable if one is really motivated or ready for an interview.
Where do you see yourself in 5 years?
Q: If a device you had previously connected stopped working what would you do to troubleshoot the issue and fix the problem?
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