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Help Desk Specialist Ii Interview Questions
58 help desk specialist ii interview questions shared by candidates
Nothing really crazy came up, mostly just technical questions makes sure that I knew my stuff
You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?
What is Active Directory? Why are you changing your Job? What steps do you take to trouble shoot? How do you help a customer having issues with accessing an application? How do you deal with a high rate customer?
Technical Experience, What version of ticketing system are you use to?
Do you have any questions
How do you handle difficult situations?
If I'm truly dedicated to the job.
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