Dealing with senior staff, how am I at it, can I maintain a professional demeanor on the phone with them even if I am frustrated by their call?
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,768 helpdesk interview questions shared by candidates
Are you able to solve problems?
Do you like working with teams or are you a lone cowboy?
casus 1: een telefoongesprek waarbij iemand een nieuwe gsm zoekt, casus 2: een telefoongesprek waarbij iemand zijn pakje niet aangekregen heeft.
introducer my self
Asked knowledge based questions regarding current technology
How would you handle a difficult client?
how many states in United States ?
Described several helpdesk situations and asked me how I'd react to those.
What's my favorite/least favorite thing about the job?
Viewing 1201 - 1210 interview questions