Will you be able to do graveyard shift/midnight shift? and also this role require Mandarin Chinese user (which most of the employee came forward to raise helpdesk query are from China Mainland), how would you rate your Chinese language skills.
Helpdesk Support Analyst Interview Questions
1,767 helpdesk support analyst interview questions shared by candidates
The questions were primarily focused around SQL Databasing (merge, sort, etc) and some questions related to personal accountability
Standard IT questions and background. Questions were centered around what my background was, questions concerning my customer service experience.
How would you prioritize your work or help support someone who is not good at computers?
Do you have an experience with xyz
Why do you want to work for us? How would you help a customer who calls to say that there computer is not turning on?
Provide an example of a time you solved a conflict with an end user/customer?
How familiar I was with the company.
I was asked many questions but also the generic who,why,where etc of an interview.
What makes me want to come into work everyday?
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