general IT help desk questions. how would you help someone if this was their issue.
Helper Interview Questions
6,059 helper interview questions shared by candidates
Where do you see yourself in the future
Where would you look to find information about a switch that you have not managed before.
What did you like best/least about your former job and why.
What do you know about our company
A girl comes crying to the help desk with her computer saying she has a paper due. What do you do?
How would you handle a difficult caller looking for training certificates they could not find?
Again, the interview was more like a conversation. I can't really recall any specific questions, but there were no curveballs, no trick questions, no "test" questions. Easily the most comfortable interviews I've ever had.
An end user is having printer problems, can you walk me through the steps on how you would guide them to troubleshoot?
How would you face a difficult customer?
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