The role-playing scenarios tempt people to go straight into troubleshooting mode, when they're really designed to see if you really empathize with the customer.
Home Advisor Interview Questions
1,134 home advisor interview questions shared by candidates
What is the pros and cons of working from home versus working at the company.
Describe what an Operating System is.
How would you explain to a customer about performing a certain troubleshooting step when you know that they don't know much about computers?
What was your biggest weakness at your previous job?
Describe the difference between Bluetooth and Wireless. I stumbled over that one....
Where is the apple headquarters?
The customer service part is a breeze for me. Emphathize with each role play they give you. The tech questions were more difficult. included explaining RAM to an old person, what would you do if your phone email wasn't working?, is RAM Volitale or stable, what is WIfi, what is Bluetooth? some of these questions I would not know if I didn't look up first. They are definitely looking for you to acknowledge the callers personal problem first though. Which is probably most important. They can train you on their equipment but it is hard to teach interpersonal skills if you don't have them to begin with....
What is CPU?
Explain a time when your supervisor had to explain or show you a problem he noticed with your work habits and how it helped you in the future.
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