Because it was the intial interview, the question were all quite easy. The most unexpected question was "What is a CPU?". I found it to be unexpected because I couldn't imagine anyone applying for a technical support position who didn't already know what a CPU was.
What kind of email would you recommend to someone who wants to sync their account across devices?
Finished off the interview with a role-play and that was difficult to me. I was only expecting straight question and answers so acting like the role of an at-home advisor really caught me off guard.
Most questions were just to gauge my personality, asked about school, how I maintain my schedule, if I would be able to balance work schedule. There were one or two technical questions but I either admitted I didn't know or explained what I though was correct.
To put this would give away apple information
Basic tech and customer service questions. Nothing too hard.
Advanced stats questions regarding HLM. Explain in layman's terms.
whats the difference between pop mail and Imap (which was easy)
Describe a time that highlights your customer service experience.
Name a time when you had a technological problem and had to fix it yourself.
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