How would you troubleshoot an Apple product...let's say, an iPod?
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Can you describe a situation where a customer was upset?
What does your day (in this position, at this job) look like?
If your battery drains too fast, what are you going to do to fix it?
Why do you want to work for apple?
Customer just bought an iphone. Phone was able working at store, and now it is not.
How have you dealt with angry customers?
I did a system update and all my pictures are gone.
How would you explain how a modem/router works to an 8 year old?
Roleplay: A customer is having a dinner party and would like to use his Apple TV to play some music but it doesn't seem to be working.
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