How I would handle an irate customer
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How would you handle an irate customer?
what commission did you make at your current brokerage?
Tell me about a time when you tackled your job with passion. Tell me about a time when you helped a customer who was angry. Tell me why you applied to work at CVS.
Describe this piece of clothing to me as if we were on the phone.
How much customer service experience did I have
Why do you think you should be offered the job?
How do you fact find?
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
What if a game restarts or an application loses data and an irate customer calls for data to be replaced but you know you can't do that.
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