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Inbound Specialist Interview Questions

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2,660 inbound specialist interview questions shared by candidates

Their questions were mostly scenario based. For example, a customer calls in to make a £5k transfer to one of their friend’s account. They have correctly answered few of their personal details. However, they have not answered their security questions correctly. The customer now insists they want to still go ahead with the transfer. Questions related to that scenario would be: How would you deal with this situation? What are your thoughts on how customer feels, and what the best way to approach then regarding the matter? What can you do that will solve their issue, without you having to break company rules and you providing the best service possible?
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Inbound Customer Service Representative

Interviewed at Concentrix

3.9★
Jul 8, 2019

Their questions were mostly scenario based. For example, a customer calls in to make a £5k transfer to one of their friend’s account. They have correctly answered few of their personal details. However, they have not answered their security questions correctly. The customer now insists they want to still go ahead with the transfer. Questions related to that scenario would be: How would you deal with this situation? What are your thoughts on how customer feels, and what the best way to approach then regarding the matter? What can you do that will solve their issue, without you having to break company rules and you providing the best service possible?

1. Tell me about yourself 2. What does customer service mean to you 3. What do you know about our company 4. Will you come to work if it snows 5. Explain my day & what I did at my last 3 jobs 6. Tell me a time when you had to handle an irate customer, what happen, and how did you handle it. what was the outcome 7. Did I have any questions, be prepared to asked a few questions There was other questions
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CSI-Customer Service Inbound Representative

Interviewed at BioTelemetry

3★
May 23, 2015

1. Tell me about yourself 2. What does customer service mean to you 3. What do you know about our company 4. Will you come to work if it snows 5. Explain my day & what I did at my last 3 jobs 6. Tell me a time when you had to handle an irate customer, what happen, and how did you handle it. what was the outcome 7. Did I have any questions, be prepared to asked a few questions There was other questions

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