Started with basic questions about job history, how I heard about Progressive and why I wanted to work there and then went into STAR questions. Be prepared to answer all questions with a STAR response. They give you sample questions prior to each interview - be prepared for those types of questions. Tell me about a time when you had a lot of tasks to complete by a specific deadline. How did you handle/manage these tasks/deadlines?
How would you describe your typing skills without using your WPM
describe a time when you had to handle an irate customer
Time you and a co worker didnt get along
Tell me what you know about IRAs?
Pretty straight forward questions if you have ever worked in a call center financial services environment.
Call simulation
Give a time where you had a difficult customer and how did you Handle it?
Tell me about a time when you didn't get along with a co-worker.
Tell me about a time when you were not able to close a sale and what did you learn?
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