First Round ( Cleared ) 1. Tell me about yourself! 2. What is SLA? Response and resolution SLA 3. Difference between Major Incident and P1 ?
Incident Management Interview Questions
100 incident management interview questions shared by candidates
How do you assess the priority of an incident?
They asked things relevant to the job. I don't remember the specific questions but they were what you would expect.
I was asked to describe my (then)current job responsibilities(incident manager) and questions were asked on that.
"Tell me something about yourself" first and last
tell me about yourself? is there any tool you feel not comfortable with in JD?
Que sabía de la empresa, visrudes y defectos, que hacía en mí tiempo libre, experiencia anterior y como esa experiencia me serviría para ese puesto.
como aplicarias tu experiencia anterior a este puesto.
Regarding Incident management procedure, SLA and KPI and some scenario based questions
Situational questions to evaluate how to respond to certain events, and how it was handled with customers.
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