• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time). • Resolved ticket inconsistencies for an accurate accounting of network outages and a correct?determination of SLA accountability, avoiding millions in potential penalties?
No difficult questions. All standard common sense questions
how to deal with difficult customers
How have you gone above and beyond for a customer?
What made you interested in applying for this position at our company?
what do you interest in this role?
They didn't ask me anything really, I had an automated interview through indeed asking me some general questions like, what relevant experience do I have for the job, etc
Describe your technical background in detail and provide examples. Including an training and/or past experience.
What is good customer service according to you?
Tell me about a project you are proud of
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