"As an inside sales representative, you'll leverage your communication skills to close deals with clients over the phone. Employers are looking for candidates with strong interpersonal skills who can engage customers, build rapport, and deliver persuasive sales pitches. Come prepared to sell your interviewer a product and role-play a scenario with a difficult customer."
Why are you leaving your current job? Why do you want to work with UPS? What are your strengths and weaknesses? Tell us about yourself. BEHAVIORAL QUESTIONS: Tell us about time you had to deal with difficult situation at workplace. What did you do, what was the outcome? Describe a time you had an issue with a customer that you couldn't resolve, how did you react and what was the outcome.
When is it ok for a customer to say no.
Situational questions with out come
Name a specific time that you had a dissatisfied customer come into your previous place of employment that could not tell you why they were dissatisfied. How did you resolve the issue?
None. They are pretty easy questions if you take time to think about your past experiences.
tell me about a time you dealt with a customer that didn't want the service you provided to them
I wasn't prepared for the role play, but handled it fairly easily.
tell me about a time when you had a difficult customer.
Have you ever dealt with an angry customer and how did you handle the situation?
Tell us time when you experienced an unhappy customer and you did not know the problem?
Viewing 6611 - 6620 interview questions