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4 scenarios of IT support technical questions. 1. Something to do with logging errors at random time of the night. So error occurs at 12 and then at 2 and what would u suggest or do to help the customer. 2. In the log list whenever someone tries to open the details of the error the item below the clicked item is selected and opened. 3. Client is facing issues(slow loading) with http clients launching the initial launch page whereas the clients on site are working fine its just with the clients PC which uses http. (something along these lines.) 4. Customer has recently bought some new licenses for the software they use in their plant. The software on launch isnt getting the data from the PLCs (which could be like many and all over the plants) the user rather then getting the appropriate data is receiving “#COMS”. What are some of the ways you go about resolving this or what could be causing this. The scenarios mentioned above are in no way the exact and full scenarios presented in the interview. The scenarios also included diagrams for interviewees to assess and help. These are as good as my memory can recall.
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IT Support Engineer II

Interviewed at Schneider Electric

4.2★
May 22, 2024

4 scenarios of IT support technical questions. 1. Something to do with logging errors at random time of the night. So error occurs at 12 and then at 2 and what would u suggest or do to help the customer. 2. In the log list whenever someone tries to open the details of the error the item below the clicked item is selected and opened. 3. Client is facing issues(slow loading) with http clients launching the initial launch page whereas the clients on site are working fine its just with the clients PC which uses http. (something along these lines.) 4. Customer has recently bought some new licenses for the software they use in their plant. The software on launch isnt getting the data from the PLCs (which could be like many and all over the plants) the user rather then getting the appropriate data is receiving “#COMS”. What are some of the ways you go about resolving this or what could be causing this. The scenarios mentioned above are in no way the exact and full scenarios presented in the interview. The scenarios also included diagrams for interviewees to assess and help. These are as good as my memory can recall.

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