What was a challenging situation you dealt with at your last job?
It Help Desk Interview Questions
1,703 it help desk interview questions shared by candidates
really good and technical in depth
Usual generic questions
They asked about reporting and the creation of SLAS
Wenn ich die Stelle als Kuchen beschreiben würde, wie würde dieser aussehen.
- Implimentation plan of an OIT service delivery framework to better provide IT support. - Detailed explanation of steps necessary and issues that may arise in its implimentation.
What would you miss from your previous workplace?
Network topology?
What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
Introduce yourself, Behavioral questions, Questions on resume
Viewing 1441 - 1450 interview questions
See Interview Questions for Similar Jobs
Desktop Support TechIt AssociateInformation Technology SpecialistIt Tech SupportIt EngineerTechnical Support TechnicianSupport EngineerPc TechnicianPen TesterPc Support TechnicianPc TechPerformance TesterOracle Database DeveloperOperations Support SpecialistNoc AnalystNoc ManagerNetwork TechnicianNetworking EngineerPc Specialist