Suppose your client was a water company. They've experienced a backlog of people in their call center and haven't been able to tend to their problems in a timely manner. Currently, each caller needs to call the call center and then the call center routes the question to the appropriate person in the relevant geographic area. How would you improve this process?
Standard skill questions
Interviewer asks - What should I do differently in my current engagement?
Tell me about a time you had to deal with a conflict
Lebenslauf Case Trends und Herausforderungen meiner Branche
why you want to join accenture?
Two case studies: one on a pharmacy looking to open in DC and one advising a company looking to do market entry in Saudi Arabia.
How would you lead a team that is spread out all over the globe and may have team members who you've never met and will not ever meet, but work on your project?
No mention of selling services or targets in the job spec, the role was around service delivery. The selling of services caught me off guard if I'm honest.
What makes Accenture different from its competitors?
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