Tell us about your previous experinces
Manager Customer Service Interview Questions
2,564 manager customer service interview questions shared by candidates
Whats your experience in sales?
Why do you want to work here
Group exercise: Similar to the Balloon debate. 9 survivors stranded in Alaska after plane crash, we were given profiles for each person with things like age, job, family, health conditions and, current state i.e injured, unconscious, stable etc. A helicopter could come every 24 hours and take a maximum of 3 people. We had to discuss and come to an agreement on who would go on the 1st heli, who on the 2nd and who on the 3rd.
Questions around my skillset
How do you think the product works?
-Vous faite quoi dans votre poste actuel ? -Quel sont vos prétentions salariales ? -Nous n'avons pas de télétravail, ça vous va ?
Nothing.
Describe a situation when you needed to kindly decline a customer request and re-set their expectations
They read a scenario of a bad employee... then asked you to describe/list everything that was wrong with the story
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