Overall healthcare IT experience.
Manager Customer Service Interview Questions
2,564 manager customer service interview questions shared by candidates
They asked me to share any instance where I helped my customer.
Since, I was hired for technical process, the questions in interview were specific to technical products. Apart from tech, marketing angle was also included. For ex- how will you convince your customer to buy a product.
Which job do you think you can do?
you have 3 people tasking you with different things, and an angry customer on the phone. What do you do?
Cote-me um momento tô em que você errou no seu trabalho. Como vc agiu?
Common related to CSM position.
Behavioral interviewing questions in general
All the usual Customer Service Competency based ones. Tell me a time you changed someones mind, how to you motivate yourself when there is a massive workload, what new recipe would you suggest we include. etc.
About financial products, documentations, product knowledge etc.
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