They asked about past customer service experience
Member Advocate Interview Questions
151 member advocate interview questions shared by candidates
What is your passion in life?
What motivates you? Are you considering relocating for this job?
How do you handle an upset caller. How do you prioritize duties. Blah blah blah...same customer service questions everyone asks
Why was I considering leaving my other job.
What makes you qualified for the position?
Tell me about a time you solved a problem and the steps you took to do so.
Why Collective Health? Tell us about a time when you had to deliver bad news Tell us about a time when something did not go according to plan
What is the Member Advocate role?
When was a time you failed, and what did you learn from it?
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