How would you define "Taking Ownership" of a telephone call as a Kaiser Permanente Employee.
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
What does a Member Service Representative mean to you?
Name an occasion where I failed a customer.
Name a time when you had to shut down someone because it was time to move on.
Why does someone with your "skills" want to answer phones for Navy Federal?
One question I found odd was how I would react if I were asked by a manager to do something which broke company rules or policy.
Tell about time you went above and beyond for a customer.
Tell me about a time when your boss / someone at your workplace disagreed with you or wanted to go a different direction.
Give us a time when you handled a difficult situation with a customer and how it turned out.
behavioral questions
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