They didn't really ask questions. They ask you to give examples of different scenarios. I didn't really like those.
Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
Describe a time when you got angry and were able to snap back quickly(or something to that affect).
I didn't expect the two recorded questions at the end. Questions were about telling them about my customer service experience in handling upset customers.
when was a time you received great customer service
when was a time that you lost your temper with a cumstomer
What do you know about this company?
Tell me about a time when you had an angry/arrogant customer. What happened and how did you resolve it?
Tell me about a time when you had excellent customer service.
When was a time you helped a customer when it was their own fault?
Name a time where you had to change your approach to a customer
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