Tell us about a time when I had a hard goal to meet and what steps did I take to meet it? and did you meet the goal?
Online Customer Service Representative Interview Questions
79 online customer service representative interview questions shared by candidates
Name a time u offered special services to help a customer
Tell about yourself? Why do you want to do this job?
Day 1. Write up to 14 essays on customer service . Day 2. Build a database using Microsoft access and create a query and report Day3. Create a PowerPoint presentation and record a video of me presenting using a video recording software Day 4. Write 10 different kind of corporate letters with 2 samples each. 20 in total. Also receive money in my bank account from a customer, withdraw the money and then deposit it using bitcoin atm. (I am really sceptical about this task)
Background, work experience, aptitudes, weaknesses, strenghts etc
Typical customer service interview questions. Was not asked anything about social media and when it came down to it, I was told that even though the role I applied for was "Online CSR/Social Media Write," It isn't the role that I will start with. They advised me that first I will be dealing with customers over the phone and if that goes well then, I would be an online customer service rep and if that goes well, then I would be both "Online CSR/Social Media Writer". This company led me on from the very beginning.
How would you describe yourself?
Are you goal oriented?
1) Tell me about a time you provided great customer service. 2) Tell me how you handled a problem and what the result was. 3) I can't remember the 3rd question sorry.
Group Interview: 1. Tell me about yourself? Basically describe in detail your background in customer service and sales. 2. Tell me your experience with computers and navigation. 3. Describe a time you went above and beyond to satisfy a customer. 4. Describe a time you used your knowledge of products or services to assist a customer. 1:1 Interview 5. What do you think this position consists of? Research the position and pay close attention to the PowerPoint presentation in the group interview, so you’ll be prepared to answer. 6. Why do you want to leave your current job? Why did you leave your previous job(s)? 7. Describe your sales experience. Be as DETAILED as possible. They want numbers. 8. How would you deal with a difficult customer? 9. Describe a time you calmed a difficult customer. 10. Describe a time when you were not meeting work expectations and how did you change that. 11. Tell me about a time when you had to meet difficult work objectives. 12. Why do you want to work for Wells Fargo? 13. Tell me about yourself? Basically describe your background in customer service and sales and also hobbies. They wanted to know what I did in my spare time too.
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