Describe a difficult situation and how you solved it.
Rental Agent Interview Questions
351 rental agent interview questions shared by candidates
tell me about your self
1) Tell me about a time you had to handle a difficult costumer, what happened, what did you do and what was the outcome.
Rol play realizando un alquiler de coche.
How did you handle an upset customer?
Have I ever been in a situation where I had to follow a script?
none
The question to be ready for is "what does customer service mean to you"? Have a thought-out answer ready that sounds sincere.
No surprising or difficult questions; standard behaviour-based questioning.
Past history and how I handle difficult situations with customer
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