They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
What was a time I had A challenge guest and how did I help?
Can you give me an example of a time you dealt with an escalated customer?
What did you do for work previously
Stengths, why good fit, reliable
I was asked to describe a difficult situation and how I handled it
What my past experience was
Give an example of a time you faced a conflict on a team. How did you handle it?
Tell me about yourself/your experience
CUSTOMER SERVICE EXPERIENCE
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