A customer wants to try on a piece of clothing e.g. a top, however the queues are long and the customer does not have time to wait around. You are not able to cut her in front of the other customers as this would be unfair treatment to the them - what do you do?
Give an example when you worked well in a team.
A customer is in a rush and wants to try on a dress but there is a long queue for the fitting rooms. What do you do?
Have you done any research for this role and what do you know about Primark?
A lady wants a dress in the window, but the dress is out of stock and you have check the delivery's and it's not coming back in. What would you do?
Lady wants a specific dress however, it is not in stock what will you do?
What do you think you could bring to primark?
What do you think of when you hear customer service?
It was a competency based interview so there will be a few "talk about a time when you...", so be prepared to give examples.
How do you get a customer to take a customer service feedback card and bring it back filled out?
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