1During a team meeting, discussing progress of many critical projects running at the same time with overlapping deadlines, a team member highlights that one project is running behind and without change of plan, it may miss the deadline.1/7 Your manager asks you to provide status updates on all projects by the end of the day. With a tight schedule and deadlines for other tasks today, getting it all done will be a challenge. What action do you take? 5)Each member of your team agreed a set of priorities with your manager. Surprisingly you and the team just heard a presentation by this manager outlining a completely different set of priorities. What action do you take? 4)You answer a call from an upset customer who claims that she was overcharged for the order she made with you. You check her account and cannot find any problem but she stays convinced there has been a mistake and is becoming increasingly more angry.4/7 What do you do? While working, you hear an argument in your team. Later one of the people arguing complains to you about the colleague saying he won’t listen to anyone else’s views which is leading to issues in team collaboration and results3/7 You wonder how to handle the issue and what to say to everyone involved. You could ask your manager for support but she is unavailable. What do you do? 4)You answer a call from an upset customer who claims that she was overcharged for the order she made with you. You check her account and cannot find any problem but she stays convinced there has been a mistake and is becoming increasingly more angry.4/7 What do you do?
