As a sales representative, your ability to speak to clients has a large impact on the company’s profits. Great interpersonal, listening, and marketing skills are all essential. As sales reps often encounter skeptical or difficult customers, employers will be looking to assess your ability to present a product with ease, counter objections, and bounce back from rejection. Be prepared to give a convincing sales pitch on one of the company's products or role-play a situation in which you have to persuade difficult customer.
A customer comes in to return a sweater without a receipt (still has tags) and refuses a store credit or exchange because she paid cash and wants cash back. She is frustrated and threatening to never ever come back to Macy's again even though she's shopped here for decades. The sweater is priced $24.99. Would you refund the customer in cash or explain Macy's return policy again and let her walk away?
If a customer was getting agitated or belligerent, how would you react and how would you help improve their experience?
Why would you be a good fit?
Whats your strength and weakness?
why do I want to leave my current job?
The assessment questions. Example: "You jump on a bus going 25mph for 20 minutes, then you ride a bike for 15 minutes at 15mph. How far have you gone?" Really?
What would you do if the changing rooms were full and there was a long queue of people waiting to try clothes on?
Tell me about a time when you faced great opposition in the work place.
Waht do you prefer between chaos and over process environment?
What makes you a better candidate over the other ones?
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