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Senior Customer Service Representative Interview Questions
444 senior customer service representative interview questions shared by candidates
Tell me about a time you had a difficult customer and how did you deal with them?
basic questions, they seemed bored.
Any food industry experience?
Why do you want to join HSBC?
Tell me about your strengths
They asked a lot of "what if" questions pertaining to disgruntled customers and how you handle them
How did you resolve an issue with a customer?
The most difficult issue was the initial testing given pre-hire--even though it was NOT that difficult, for some applicants, it may be the end of the process.
Why do you want to work in a contact center ? why should we hire you ?
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