There were no unusual questions in the interview- they employ the "behavioral interview" technique, meaning that they ask you how you would handle/have handled certain situations.
Senior Customer Service Representative Interview Questions
444 senior customer service representative interview questions shared by candidates
What do you see for yourself
tell me about a situation that you have an angry customer and you handle it.
How punctual, reliable and consistent would your former supervisor say you were?
what metrics are you held to in your current role.
N/A
Tell me more about yourself? What do you know about Edwards?
We have a well established team, what are your thoughts and ideas of how to make your transition into the role a successful one? * What would be your initial thoughts on what you would like to do with your team? * How would you develop your team ? (Methods,styles etc) * What obstacles do you foresee with implementing your ideas? How would you overcome them? * How would you go about boosting team Moral? * Coaching and Feedback * How/Why would you measure team performance?
Tell me about yourself? Why should we hire you?
It was the typical interview questions. The hardest one for me was what are your weaknesses.
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