they will try to assess how naïve, how easily fooled and manipulated you can be.
Server Interviews
Server Interview Questions
Restaurants count on servers to provide exceptional customer service regardless of the situation. Interviewers will be looking for candidates who are skilled in communicating, multitasking, and maintaining a friendly attitude under pressure. Make sure to be familiar with the restaurant's menu items, understand standard restaurant operations, and know how to respond to an unsatisfied customer.
Top Server Interview Questions & How To Answer
Question 1
Question #1: How would you handle an irate customer?
How to answer
How to answer: This question, or variations of it, are popular in server interviews. Talk about how you would try to calm the customer down in a polite and respectful manner before asking management for assistance. Try to avoid any response that might involve you showing aggression toward the irate customer. Focus on effective conflict resolution, an important skill for servers to develop.
Question 2
Question #2: How do you handle high-intensity dinner rushes?
How to answer
How to answer: Questions like these are designed to measure your skills in task and time management. Highlight your ability to quickly decide which tasks need priority over others. You might touch on your ability to stay calm in high-stress situations such as having to serve multiple tables at once.
Question 3
Question #3: What do you know about our business?
How to answer
How to answer: Before you go into a server interview, be sure to research the company you're applying to so that you'll be prepared to answer questions like these. This question is designed to see if you're truly interested in working for this company or simply interested in having a server position anywhere.
29,649 server interview questions shared by candidates
What's the first thing you should if a guest has a complaint?
Do you like food?
Nothing difficult was asked but on a funny note. I was asked my favorite beer and style. To which i responded Palate Wrecker, bitter, hoppy IPA; a mouthfeel on the lighter side is a bonus and skunky like greenflash wins me over. The MANAGER then proceeds to comment ooo you must like the "whatever mediocre pils that they had on draft at the time. I smiled and said not really. I don't know if that was suppose to be some kind of test, but it wasn't a good one. You either have to suggest that the manager's recommendation made no sense or pretend to like the suggested and create dissonance between your answers....
My overall Opinion on the experience
How would you help a customer if they asked you....
How would you sell me this glass of water?
The most difficult question for me is naming a specific difficult situation that I overcame.
The interview is divided into 2 sections: general hospitality questions & catering skills questions. Questions as broad as "define hospitality" & others with a specific answer "what side do you serve from?"
Nothing difficult. You really have to be thick skinned to be a server. You will have guests that criticize you for all aspects of the restaurant. You can't take it personally.
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