Name a time I worked with someone difficult. explain a time you gave extra effort at work
Service Agent Interview Questions
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6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
When was a time you...
How did you defuse an angry customer?
Why do you want to work for Delta?
Majority was scenario questions regarding customer service and to provide incidents that happened to myself, how I handled it and what the outcome was.
Are you available holidays and weekends
What was an opportunity you had to be a leader to your coworkers when you didnt need to be?
Totally forgot the questions they asked. However you must answer in STAR format (Situation Task Action Result)
Explain a difficult situation, what happened and what the result was.
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