What your plans for the future?
Service Assistant Interview Questions
4,177 service assistant interview questions shared by candidates
What is expected of a Customer Service Assistant.
A situation where you were faced with a problem and overcame it.
Any experience with Visio - what about Excel - can I do VLOOKUPS how about macros
examples how my recent experiences met the criteria.
tell me about a time you had to follow a rule or policy that you didn't agree with
The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
What does good customer service mean to you?
numerous. But they asked a question about values and mission
Examples of when you have experienced good customer service
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