Service Management Interview Questions

431 service management interview questions shared by candidates

What is explicit knowledge and tacit knowledge ITIL stages in Knowledge management Primary and secondary ITIL skills ITIL stages Problem management and ITIL different ways of capturing feedback What is version control Different types of knowledge bases How do you ensure alignment of KM with ITIL processes? Different KPI's in knowledge management
Apr 29, 2025

What is explicit knowledge and tacit knowledge ITIL stages in Knowledge management Primary and secondary ITIL skills ITIL stages Problem management and ITIL different ways of capturing feedback What is version control Different types of knowledge bases How do you ensure alignment of KM with ITIL processes? Different KPI's in knowledge management

Complete waste of time. First set interview with hiring manager and prospective colleague, went really well. Hiring manager and colleague were truly professional and humble. 2nd set of interview with hiring manager’s bosses. Complete waste of time. Looks like they weren’t interested by what I was saying, I tell something, interviewer tells something else. Poor contact, looks disinterested, bored and arrogant. They haven’t updated me yet. I don’t wanna work with someone with such an unpleasant behaviour.
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Client Service Management

Interviewed at Santander

3.7
Jul 15, 2022

Complete waste of time. First set interview with hiring manager and prospective colleague, went really well. Hiring manager and colleague were truly professional and humble. 2nd set of interview with hiring manager’s bosses. Complete waste of time. Looks like they weren’t interested by what I was saying, I tell something, interviewer tells something else. Poor contact, looks disinterested, bored and arrogant. They haven’t updated me yet. I don’t wanna work with someone with such an unpleasant behaviour.

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