1) Name a time you had an irate customer. What techniques did you use to calm him down and what were the results? 2) Name a time you disagreed with a policy put in place by your supervisor/company and how did you handle it? 3) Name a time you received criticism from a supervisor/co-worker and how did you improve from it? 4) Why do you want to work for T-Mobile?
They want you to know the company's mission statement
How did you persuade a customer who already said no to change their mind and say yes?
What is the best customer service you have received?
Describe a time you went above and beyond at work.
"When was a time were you had great customer service and explain why?"
Cash handling experience?
Tell me about a time when you overcame an objective when selling to a customer
Why are you leaving you current job?
How would you handle an upset customer and if your were comfortable upsetting to customers
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