Group Discussion: What is luxury customer service? How would you describe Burberry? Give solution based on scenario. Written test: Reply three customer emails.
Services Consultant Interview Questions
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Tell me more about yourself Tell me about a time you had a conflict and how you resolved it. Tell me about a time you sold something, ect
1. tell me something about yourself. 2. How does creativity effect customer service? 3. Tell me about a situation in the past that you made an angry customer happy. 4. Why do each member of the team are important? 5. He gave me a scenario and asked me what would I do in that situation. The scenario went something like this: A customer trying to purchase a laptop and I am helping him for past 15 minutes. But at the end he refused to buy it. 6. He gave me a pen and said ' Sell me this pen."
Previous work experience, working with teams, working with customers.
How do you deal with angry customers
Una ocasión donde te viste bajo presión?
When was a time you went above and beyond to help a customer. What was the scenario?
There weren't any difficult or unexpected questions.
Why do you want this role?
How would you go about preparing for a bid/tender response?
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