why booking.com?
Services Executive Interview Questions
1,825 services executive interview questions shared by candidates
-What is your experience?
What are your long-term career plans?
Where there a time, in which you had a wonderful customer service (any industry)?
What can you bring to our team if you join?
The test last 10 minutes per language and it is not very difficult if you have an average knowledge of the language you are applying for. The phone call is made to understand how we act with a person in difficult, how we approach to a possible complaining guest and then how we try to help him out. The interview is all about how much you like to work in the customer service, your experiences, an example of a difficult situation that you manage to sort out Why you want to work for the company how much you know the company. They pretty much consider how motivate you are and appreciate if you can have a natural passion for the problem solving and the customer service rule
Why did you choose Booking.com?
Give an example of how you would help a customer out if her hotel was fully booked?
How do you deal with angry customer? Do you have any questions?
Have you dealt with a hard customer and what did you do to resolve the issue
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