Services Executive Interview Questions

1,825 services executive interview questions shared by candidates

In the second part of the interview there is a Role Play exercise. The question I got was the following... A customer has worked for 40 years for a company and bought a Television with his Workhuman recognition points. He got a message saying his package was delivered but it was not. He is upset and is calling to see why this happened and where his TV is. How would you deal with this situation?
avatar

Customer Service Executive

Interviewed at Workhuman

2.8
Oct 5, 2020

In the second part of the interview there is a Role Play exercise. The question I got was the following... A customer has worked for 40 years for a company and bought a Television with his Workhuman recognition points. He got a message saying his package was delivered but it was not. He is upset and is calling to see why this happened and where his TV is. How would you deal with this situation?

OPS Round: They will ask you about the first test, If you made mistakes, they will guide you and ask you to write it again. You will be judged here on the basis of your communication skills, The person taking the test can Ask you any sort of questions, you need to be frank and you shouldn't hesitate.
avatar

Senior Customer Service Executive

Interviewed at HiPower support center

3.3
Mar 17, 2019

OPS Round: They will ask you about the first test, If you made mistakes, they will guide you and ask you to write it again. You will be judged here on the basis of your communication skills, The person taking the test can Ask you any sort of questions, you need to be frank and you shouldn't hesitate.

Viewing 741 - 750 interview questions

Glassdoor has 1,825 interview questions and reports from Services executive interviews. Prepare for your interview. Get hired. Love your job.