They role played as an angry customer and you had to think on your feet and talk the person off the proverbial ledge.
Services Manager Interview Questions
9,285 services manager interview questions shared by candidates
Multiple behavioural type questions.
Explain a situation when you were forced upset or disappoint a customer?
what r your manager would say about you?
Tell me about yourself. Do you have any past sales or financial experience? Where did you hear about this job? What are 3 skills you can bring to this role? What importance do you think proactivity plays in this role? (hint: stating proactivity as one of your skills pays off) Past sales experience questions some regarding meeting sales targets. Situation questions based on events that could happen if you were to be the successful candidate, ie: after 3 months in the role a client comes in to open a savings account... what indicators would you look for to improve the client's experience with BMO... what other products might you recommend during the meeting. Based on your answers, the recruiter might ask follow up questions. The process is very interactive and although there are formality questions the recruiter will ask, there is availability to elaborate on certain topics the recruiter may have found interesting.
Q: As a why am planning on leaving my current position? Q: About my past and present achievements
I was asked about my experience and how I interact with customers/co workers.
Tell me about a time you disagreed with a manager
"What is the most important quality for good salesmanship/How do you approach sales?"
How did you learn to speak french? Asked me what I knew about the company and why I wanted to work there Where do you see yourself in 5 years? How did you handle a disagreement or problem with your previous managers? Do you think that you work better within a team or individually?
Viewing 8831 - 8840 interview questions