None of the questions were difficult, per se, but they don't seem to really like any indication that you know more than basic operation of their computers, devices or apps. So if you do know more than that, the most difficult part will be hiding the fact that you do. From what I saw, Repair, Creative, and Genius positions are hired from within - either an employee who does internal training or an employee who refers an "outsider."
Not that hard questions were asked actually.
Due to the tariffs trump just announced on china, what should apple do to their supply chain?
Tell me more about yourself and why you want to work for apple
How would you describe RAM to a person that has no idea what it is?
What I would do if I had no resources to complete a job?
I won't say there was a dificult or unexpected question, but Apple really cares about providing quality customer care. That means showing empathy on the calls, but also engaging with the customer. If the customer says they had a birthday party you should wish them a happy birthday and ask about the celebration.
How do you handle a customer who is not satisfied with blank.
What struggles will you face working from home?
Why do you want to work for apple? What CS experience have you had? How do you deal with angry customers?
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